![]() This is unfortunate, and DB-IP does its best to provide accurate and complete data, but geolocation will never be 100% accurate.Īlso, if you’re using the free database, your results won’t be as complete and accurate as the commercial ones. If you are using GeoIP2 it is possible you will still see many of your visits as located in an “Unknown” region or city. When is a Visitor detected as Unknown city or country? The geolocation databases automatic updates are executed by the Matomo Archiving script. Matomo can be set to auto update the geo databases every week or every month. You can setup Matomo to automatically download the latest version of a database in the “Setup automatic updates of GeoIP databases” section of Administration > Geolocation.ĭB-IP updates their free databases once a month, and their commercial databases every day. The data used to find locations for IP addresses changes constantly, either due to IP addresses changing owners or due to database providers applying corrections. Otherwise, they will have one “Unknown” row: The Region & City reports will only be populated if a GeoIP2 geolocation option was used when tracking the visits during the period. On this page you can see what geographic locations most of your visits come from. ![]() The geolocation feature provides the data for all of the reports on the Visitors > Locations & Provider page. Reports: Continent, Country, Region, City & Provider If there’s something wrong with the setup, it will be Broken, and the reason why will be displayed. Once a GeoIP2 option is installed, it should be selectable and be Installed. You can see instructions for installing these options in the resources section below. In addition to installing a GeoIP2 database, you have to install other software. The other options are faster, but are more complicated to setup. All that is required to use this option is to install a GeoIP2 database. The easiest way to start using GeoIP2 is to use the ‘GeoIP2 (Php)’ option. The other options are different ways of using a GeoIP2 database. That is, it will guess based on a visitor’s language. The Default option uses the pre-1.9 method of geolocation. Here you will see the list of options available for determining a visitor’s location: To enable GeoIP2 go to the Administration > Geolocation admin page. Enabling Accurate Visitors Geolocation in Matomo Analytics There are also some plugins on the Marketplace that give the ability to use other Geolocation providers, such as IP2Location. You can alternatively use MaxMind’s GeoIP2 databases but you will have to sign up for an account, even for the free databases. ![]() We recommend using DB-IP’s geolocation databases, though currently the city level results are not very accurate.In 1.9 and later, Matomo included the ability to use one of MaxMind’s GeoIP (Legacy) databases to more accurately determine the locations of visitor IPs.Before 1.9, Matomo (Piwik) guessed a visitor’s location based on the language they used.Matomo offers various methods to determine your visitors’ location: Geolocation is the process of determining where an IP address is geographically located. Note: This guide is applicable only for Matomo On-Premise, if you have any issue with Geolocation in Matomo Cloud, please get in touch with our Support team. Reports: Continent, Country, Region, City & Provider.Enabling Accurate Visitors Geolocation in Matomo Analytics.
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